At Beta 3D Scanner Sell (https://beta3dscannersell.com/), we strive to deliver high-quality 3D scanning, thermal imaging, and measurement equipment. Please read our Return and Refund Policy carefully before making a purchase.

1. General Return Requirements

Freight & Insurance: All returned items must be sent with freight pre-paid and fully insured by the customer. Beta 3D Scanner Sell is not responsible for items damaged or lost during return transit.

Prior Authorization: All returns must be authorized before sending equipment back to us. Items returned without prior authorization will not be accepted or processed.

RMA Number: Approved returns must include a valid Return Material Authorization (RMA) Number issued by Beta 3D Scanner Sell.

2. Order Cancellations

• If you place an order and need to cancel prior to shipment, we will process your cancellation and refund your order to the original payment method within 24 hours of receiving your written request.
• A 3.5% credit card/banking processing fee will be deducted from the total refund amount.

3. New Equipment Returns

• Condition & Restocking Fee: We reserve the right to reject returns with missing original packaging, missing accessories, physical damage, or visible signs of usage. A 25% restocking fee (calculated from the purchase price) will apply to all accepted returns of new equipment.
• Defective New Equipment:
  • Defective new equipment may be returned for warranty repair or exchange within 14 days of the shipment receipt date.
  • After 14 days, returns and service requests will be handled directly in accordance with the item’s manufacturer warranty terms.
  • Items that have malfunctioned due to mishandling, misuse, electrical overload, drop impact, or improper operation will be subject to standard repair charges.
• Non-Defective New Equipment: Non-defective new equipment may be authorized for return within 14 days of shipment receipt date only if the equipment remains in brand-new, re-sellable condition with all original manuals, accessories, packing material, and shipping carton intact.
• Special Orders: Special order items or custom-configured equipment are strictly non-returnable.
• International Orders: All international orders delivered outside the primary service area are non-returnable.

4. Used & Pre-Owned Equipment

• Non-defective used or certified pre-owned equipment is strictly non-returnable.

5. Batteries & Consumables

• All battery units, power packs, and battery accessories are strictly non-returnable.

6. Non-Refundable Fees

• Credit Card Fees: The 3.5% credit card processing fee is non-refundable on all transactions and cancellations.
• Shipping Fees: Original shipping, freight, and handling charges are strictly non-refundable.

How to Request an RMA Number

To request a Return Material Authorization (RMA) number or inquire about a return, please contact our support team:

• Email: admin@beta3dscannersell.com
• Website: 2. Order Cancellations
• If you place an order and need to cancel prior to shipment, we will process your cancellation and refund your order to the original payment method within 24 hours of receiving your written request.
• A 3.5% credit card/banking processing fee will be deducted from the total refund amount.
• 3. New Equipment Returns
• Condition & Restocking Fee: We reserve the right to reject returns with missing original packaging, missing accessories, physical damage, or visible signs of usage. A 25% restocking fee (calculated from the purchase price) will apply to all accepted returns of new equipment.
• Defective New Equipment:
  • Defective new equipment may be returned for warranty repair or exchange within 14 days of the shipment receipt date.
  • After 14 days, returns and service requests will be handled directly in accordance with the item’s manufacturer warranty terms.
  • Items that have malfunctioned due to mishandling, misuse, electrical overload, drop impact, or improper operation will be subject to standard repair charges.
• Non-Defective New Equipment: Non-defective new equipment may be authorized for return within 14 days of shipment receipt date only if the equipment remains in brand-new, re-sellable condition with all original manuals, accessories, packing material, and shipping carton intact.
• Special Orders: Special order items or custom-configured equipment are strictly non-returnable.
• International Orders: All international orders delivered outside the primary service area are non-returnable.
• 4. Used & Pre-Owned Equipment
• Non-defective used or certified pre-owned equipment is strictly non-returnable.
• 5. Batteries & Consumables
• All battery units, power packs, and battery accessories are strictly non-returnable.
• 6. Non-Refundable Fees
• Credit Card Fees: The 3.5% credit card processing fee is non-refundable on all transactions and cancellations.
• Shipping Fees: Original shipping, freight, and handling charges are strictly non-refundable.
• How to Request an RMA Number
• To request a Return Material Authorization (RMA) number or inquire about a return, please contact our support team:
• Email: admin@beta3dscannersell.com
• Website: https://beta3dscannersell.com/