Return Policy

At BETA3DSCANNER, we prioritize your satisfaction and strive to make your shopping experience seamless. Our Return Policy allows you to return items within 30 days of receipt if you are not fully satisfied with your purchase.

Introduction

At BETA 3D SCANNER, we are committed to providing you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your peace of mind.

Return Eligibility

You may return items within 30 days of receiving your order if:

  • The item is in its original condition, unused, and in the original packaging.
  • You have the receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products
  • Opened software or digital downloads
  • Gift cards

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at sales@beta3dscannersell.com to request a return authorization.
  2. Prepare the Package: Include the item in its original packaging along with the receipt or proof of purchase.
  3. Ship the Item: Send the package to the address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exchanges

If you need to exchange an item for the same product or a different one, please follow the return process above and place a new order for the replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@beta3dscannersell.com. We will arrange for a replacement or refund at no additional cost to you.

Changes to This Return Policy

We may update our Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For any questions about our Return Policy, please contact us:

  • Email: sales@beta3dscannersell.com
  • Phone:  62172323973
  • Address: Daerah Khusus Ibukota Jakarta, 
    Jl. Jenderal Sudirman No.60-52, RT.2/RW.4, 
    Senayan, Jakarta, South Jakarta City, Jakarta 12190,
    Indonesia
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